This Privacy Policy clearly explains what personal data we collect, why we use it, and how we keep it safe.
21 Win takes your privacy seriously. We never sell your data to third parties. Everything is laid out clearly in this policy — no hidden terms.
21 Win (operated by bunext Ltd) provides online betting and gaming services in Bangladesh and other countries. This Privacy Policy explains how we collect, use, and protect your personal information.
This Privacy Policy applies to the 21 Win website, mobile app, and all associated services. By creating an account or using our services, you are deemed to have accepted this Privacy Policy.
We comply with the General Data Protection Regulation (GDPR) and all applicable international data protection laws. Your data security is not just a promise — it's a legal obligation we take seriously.
21 Win collects three types of information from you — what you provide directly, what is collected automatically as you use our services, and what we receive from third parties.
Information You Provide Directly:
Automatically Collected Information:
| Data Type | Source of Collection | Requirements |
|---|---|---|
| Identity Information | Registration Form | Mandatory |
| Contact Information | Registration / Support | Mandatory |
| Payment Information | At the Time of Transaction | Mandatory |
| Usage Data | Automatic | Optional (Cookies) |
| Verification Documents | KYC Process | Where Applicable |
21 Win uses your data only for lawful, specific purposes. Collecting unnecessary or excessive information goes against our policy.
You can opt out of promotional emails or SMS at any time — either through your Account Settings or by emailing us at support@21win.site.
21 Win does not sell your personal data. However, limited information may be shared with trusted third parties in specific circumstances.
| Third Parties | Reason for Sharing | Data Volume |
|---|---|---|
| Payment Processors | To process transactions | Only What's Necessary |
| KYC Verification Services | To Verify Your Identity | Identity Document Details |
| Legal Authorities | By Court Order | As Required by Law |
| Anti-Fraud System | To prevent fraud | Transaction Information |
| Game Provider | In Game Management | Session ID only |
All third-party providers are required to sign agreements committing to 21 Win's privacy standards. We take full responsibility for the protection of your data.
Please Note: 21 Win never sells, rents, or shares your information with any third party for commercial purposes.
The 21 Win website and app use cookies and similar tracking technologies. Cookies are small data files stored on your device that help enhance your browsing experience.
Types of cookies we use:
You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain services.
21 Win retains your data only for as long as necessary. Even after your account is closed, certain information may be kept for legal compliance purposes.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | AML Regulations |
| Chat Logs | 3 Years | Dispute Resolution |
| Marketing Information | Until Consent Is Withdrawn | Optional |
Once the retention period expires, all data is securely deleted or anonymized. Deleted data cannot be recovered.
Under GDPR and international data protection laws, you have a number of rights over your own data. 21 Win respects these rights and aims to respond within 30 days.
Email us at support@21win.site. We will respond within 30 days after verifying your identity.
21 Win uses industry-leading security technology to protect your data. Our systems undergo regular security audits to ensure they stay protected.
In the event of a security breach, we will notify all affected users within 72 hours and take immediate action.
21 Win's services are intended exclusively for users aged 18 and above. We never knowingly collect or process data from minors.
Date of birth is verified at registration. If it is later found that an account holder is under 18, the account will be immediately closed and all associated data will be deleted.
For Parents: If you believe your child is using 21 Win, contact us immediately at support@21win.site. We will take prompt action.
If you have any questions or concerns about this Privacy Policy, please reach out to our dedicated Privacy Team.
If your issue cannot be resolved with 21 Win directly, you may escalate your complaint to the relevant regulatory authority. We take all legitimate complaints seriously.
The Core Pillars of Our Privacy Protection
Your data is protected, payments are secure, and our terms are transparent. Join 21 Win and enjoy the best online betting experience in Bangladesh.